How can we help?
Find quick answers about ordering, shipping and your YAE bottle.
Ordering & Shipping
When will my order be shipped?
We process and ship your order within 1–2 business days, provided the product is in stock.
How long does delivery take?
Within the EU, delivery takes an average of 1–3 business days after your order has been shipped. Delivery times may be longer for countries outside the EU.
Do you ship internationally?
Yes, we ship to most EU countries. Free shipping is only available in the Netherlands. For other countries, shipping costs are calculated at checkout.
Can I change or cancel my order?
Send us a message via our contact form or email info@yaeproducts.eu as soon as possible. We'll do our best to help, as long as your order hasn't been shipped yet.
My package hasn't arrived or is damaged. What should I do?
Send us a message via our contact form or email info@yaeproducts.eu with your order number, and we'll find a solution together.
Can I send my order as a gift?
Yes! At checkout, enter your own billing address and the recipient's address as the shipping address. We never include an invoice in the package, so the recipient won't see the price.
Product
The color I want is sold out. What should I do?
Yes, sold-out colors are usually available for preorder. Simply click "Preorder" on the product page. The expected shipping date is shown below the button.
Is there a warranty on my bottle?
If your bottle has a defect, send us a message via our contact form or email info@yaeproducts.eu and we'll do our best to make it right.
No questions found. Get in touch below and we'll help you out.
Still have a question?
Send us a message. We usually reply within 1 business day.
Contact usinfo@yaeproducts.eu